royalbet Privacy Policy
Last updated: June 2025 · Effective immediately upon account registration.
This Privacy Policy explains how royalbet collects, uses, stores, and protects the personal information of players accessing the platform at royalbet.plus, with a particular focus on users based in the Philippines. We are committed to handling your data responsibly, transparently, and in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). By creating an account or using the platform, you acknowledge that you have read and understood this policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to close your account.
1. Information We Collect
When you register and use royalbet, we collect several categories of personal information necessary to operate the platform safely and in compliance with Philippine regulatory requirements. The primary category is account information, which includes your full legal name, date of birth, residential address in the Philippines, email address, and mobile number provided during the registration process. We also collect government-issued identification details when you undergo account verification, as required by anti-money-laundering rules and responsible gaming obligations under Philippine law. All of this information is collected directly from you and is essential for creating and maintaining a secure, verified player account.
In addition to account data, royalbet automatically collects device and browser information each time you access the platform. This includes your IP address, device type and model, operating system, browser type and version, screen resolution, and mobile network identifiers where applicable. This technical data helps us ensure the platform displays correctly on your device, identify and resolve technical issues, and detect suspicious access patterns that may indicate unauthorised use of your account. We do not use this technical data to personally identify you beyond what is necessary for security and platform improvement purposes.
Financial transaction data is also collected and retained as part of our normal operations. Since royalbet operates exclusively in Philippine Peso (₱ / PHP), all deposit and withdrawal records — including transaction amounts, timestamps, payment method identifiers, and transaction reference numbers — are stored securely. This information is required for financial reconciliation, fraud detection, regulatory reporting, and to assist you if a transaction dispute arises. We do not store full payment card numbers or bank account credentials; those are handled exclusively by our licensed third-party payment processors.
Finally, we collect usage and behavioural data through cookies and similar tracking technologies, which is described in detail in Section 3 of this policy. This includes pages visited, features used, session duration, game activity logs, and preferences you set within the platform. This data is used in aggregate to improve the user experience, personalise content shown to you, and ensure compliance with responsible gaming requirements. You have meaningful control over cookie-based data collection, as described further below.
2. How We Use Your Information
royalbet uses the personal information it collects for clearly defined, lawful purposes that are directly related to operating a safe and compliant online gaming platform for players in the Philippines. The primary purpose is account administration — verifying your identity, processing your deposits and withdrawals in Philippine Peso, maintaining your account balance, and providing access to the games and betting markets available on the platform. Without this core processing, we would be unable to provide you with the service you registered for, and it forms the contractual basis for our use of your data.
We also use your data for security and fraud prevention purposes, which is a legitimate and critical use given the financial nature of the platform. This includes monitoring login activity for signs of unauthorised access, detecting unusual betting patterns that may indicate account compromise or collusion, verifying that your payment methods belong to you personally, and complying with Philippine anti-money-laundering and know-your-customer obligations. Where suspicious activity is identified, we may share relevant information with Philippine financial intelligence authorities as required by law.
Your contact information — primarily your email address and mobile number — is used to send you transactional communications such as deposit confirmations, withdrawal notifications, account verification requests, and security alerts. We may also send you platform updates, policy change notifications, and responsible gaming reminders. We do not send unsolicited marketing emails; any promotional communications you receive will be based on your explicit opt-in consent, and you may withdraw that consent at any time by contacting [email protected].
Usage and behavioural data collected through cookies and session logs is used to improve platform performance, personalise your experience, and fulfil our responsible gaming monitoring obligations. For example, if our systems detect that your gaming activity has changed significantly from your established patterns, we may reach out to offer support resources in line with our Responsible Gaming Policy. Data used for this purpose is handled in accordance with the principles of proportionality and purpose limitation under the Data Privacy Act of 2012.
3. Cookies and Tracking Technologies
royalbet uses cookies — small text files stored on your device — and similar tracking technologies to enable core platform functionality, improve your experience, and gather aggregate analytics data. Strictly necessary cookies are always active because they are essential for functions such as maintaining your login session, remembering your language and currency preferences, and processing transactions securely. Without these cookies, the platform cannot function as intended, and they do not require your prior consent under applicable Philippine data privacy guidelines.
In addition to strictly necessary cookies, we use functional cookies that remember choices you make on the platform — such as your preferred game categories, notification settings, and responsible gaming limits — so that you do not have to re-enter these preferences every time you visit. We also use analytics cookies to collect aggregate, anonymised data about how players navigate and use the platform, which helps our team identify areas for improvement. These non-essential cookies are only placed on your device after you provide your consent through our cookie notice, which appears on your first visit to royalbet.plus.
You have the right to withdraw your consent for non-essential cookies at any time. You can manage your cookie preferences through your browser settings, where you can choose to block or delete cookies. Please be aware that disabling strictly necessary cookies will affect your ability to use the platform, as core features such as session management depend on them. We do not use third-party advertising cookies or sell any cookie-derived data to external marketing networks. Any third-party services embedded in the platform — such as payment processors — may set their own strictly necessary cookies governed by their respective privacy policies.
4. Data Storage and Security
All personal data collected by royalbet is stored on secure servers with access controls, encryption at rest, and encrypted transmission via HTTPS/TLS protocols. We apply industry-standard security measures including firewalls, intrusion detection systems, and regular security audits to protect your data against unauthorised access, accidental loss, disclosure, or destruction. Our security practices are reviewed and updated regularly to address emerging threats and to remain aligned with best practices for online gaming platforms operating in the Philippines.
Personal data is retained for as long as your account remains active and for such additional periods as are required by Philippine law or regulatory obligation. Financial transaction records, for example, are retained for a minimum of five (5) years in accordance with anti-money-laundering regulations. Account information is retained for the duration of your account and for a reasonable period after closure to enable us to respond to any regulatory enquiries, legal claims, or disputes that may arise after you stop using the platform. Data that is no longer needed for any lawful purpose is securely deleted or anonymised.
Access to your personal data within royalbet is strictly limited to personnel and systems that require it to perform their legitimate functions — such as customer support agents handling your enquiry, fraud analysts reviewing a flagged transaction, or compliance officers fulfilling regulatory reporting obligations. All staff with access to personal data are bound by confidentiality obligations and receive regular training on data privacy requirements. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines in accordance with our obligations under the Data Privacy Act of 2012.
5. Sharing Data with Third Parties
royalbet does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. This is an absolute commitment. We share your data only in the limited circumstances described in this section, and only to the minimum extent necessary for the specific purpose. All third parties with whom we share data are required to handle it in accordance with applicable Philippine data privacy law and are bound by contractual obligations that prohibit them from using your data for any purpose beyond what we have specified.
We share necessary payment and identity data with licensed third-party payment processors and e-wallet providers who facilitate your Philippine Peso deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated. We also work with identity verification service providers who assist us in confirming the authenticity of the government-issued documents you submit during account verification. These providers act as data processors on our behalf and are contractually prohibited from using your verification data for any independent purpose.
In certain circumstances, we are legally required to disclose personal data to Philippine government authorities and regulatory bodies. This includes the Anti-Money Laundering Council (AMLC), PAGCOR, law enforcement agencies acting under a valid court order or legal process, and the National Privacy Commission. We will always seek to limit such disclosures to the minimum information required and, where legally permissible, will notify you before disclosing your data to a government authority. Aside from these limited cases, no other third-party sharing of your personal data takes place without your explicit prior consent.
6. Your Data Rights
As a player based in the Philippines, you have a comprehensive set of rights over your personal data under the Data Privacy Act of 2012, and royalbet is fully committed to honouring those rights. Your right of access means you can request a copy of the personal data we hold about you at any time, along with information about how it is being used. Your right to correction means you can ask us to update or correct any inaccurate or incomplete information in your account, and we will action that request promptly after verifying your identity.
You also have the right to erasure — sometimes called the right to be forgotten — which allows you to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and no other lawful basis for processing exists. Please note that this right is subject to our legal obligations to retain certain data, such as financial transaction records required under anti-money-laundering regulations. Where we are unable to fully comply with an erasure request due to a legal retention obligation, we will inform you of the specific reason.
You have the right to object to certain types of processing, including any processing based on legitimate interests where your individual circumstances justify an objection. You also have the right to data portability, meaning you can request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider if you choose. To exercise any of these rights, simply contact our support team at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We will acknowledge your request within three (3) business days and fulfil it within the timeframes prescribed by the Data Privacy Act.
7. Protection of Minors
royalbet strictly prohibits the use of the platform by any individual under twenty-one (21) years of age, in accordance with Philippine law. We do not knowingly collect, store, or process personal data belonging to minors. During registration, all players are required to confirm their age and submit government-issued identification, and accounts found to belong to underage individuals are immediately suspended and all associated data is handled in accordance with our legal obligations. If you believe that a minor has registered on the platform using false information, please notify us immediately at [email protected] so that we can take appropriate action without delay.
Parents and guardians who discover that a child has provided personal information to royalbet are encouraged to contact us directly. We will promptly delete any data collected from a verified minor and will cooperate fully with any investigation or reporting required by Philippine child protection authorities. Our commitment to minor protection extends to our responsible gaming programme, which includes age verification as a core component of the platform's safety infrastructure.
8. Policy Updates and Contact
royalbet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or the features and services available on the platform. When material changes are made — those that significantly affect your rights or how your data is used — we will publish the revised policy on this page with an updated effective date and, where reasonably practicable, notify registered players via their account email address. We encourage you to review this policy periodically so that you remain informed about how your data is protected.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way royalbet handles your personal data, please reach out to our dedicated support team at [email protected]. You may also visit our FAQ page for answers to common privacy-related questions. If you feel that your data rights have not been respected after contacting us, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the relevant supervisory authority for data privacy matters in the country.
Your Privacy Matters Here
At royalbet, protecting your personal data is not just a legal requirement — it is a core part of how we build trust with every Philippine player on the platform. If you have questions about this policy or want to exercise your data rights, contact us at [email protected] or visit our FAQ page for quick answers. Ready to play with confidence? Create your free account today and experience a platform built with your privacy and security in mind.